Privacy Policy

This Privacy Policy explains how Iongenix ("we", "us") collects, uses and protects personal information when you visit iongenix.com, contact us, or use our website, app and AI services.

Information we collect

• Information you give us. When you fill in our contact form, email or call us, we collect your name, email address, phone number, company name and the details you share about your project.
• Website usage information. Like most websites, our hosting and analytics tools record technical data such as your IP address, browser, device, the pages you visit and the date and time of your visit.
• Cookies. We use cookies and similar technologies to keep the website working and to understand how it is used. You can block or delete cookies in your browser settings.

Information we process for our clients

When a business uses our AI services, such as the Nika AI Receptionist or the AI Customer Support Agent, we process calls, messages, transcripts and contact details of that business's customers on the business's behalf and under its instructions. That business decides how the information is used, and its own privacy policy applies. If you contacted one of our clients, please reach out to that business with questions about your data.

How we use information

• To answer your questions and prepare quotes and proposals
• To provide, maintain and improve our services and website
• To send service updates and, if you agree, occasional news about our services
• To keep our website and services secure and to meet legal obligations

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as website hosting, email, telephony and AI providers, and only as needed to deliver our services. We may also share information if the law requires it or to protect our rights and the safety of others.

How long we keep information

We keep personal information only as long as we need it for the purposes above, or as long as the law or our agreements with clients require.

How we protect information

We use reasonable technical and organizational measures to protect personal information, including encrypted connections and access controls. No system is completely secure, but we work to keep your information safe.

Your choices and rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below.

Children

Our website and services are meant for businesses and are not directed at children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy or your information? Email contactus@iongenix.com or call +1 (361) 227-3580.